Here is the full police response following a horrific break-in which saw a couple being woken up in the middle of the night to the sight of a man wearing just his underwear and covered in blood.
Jean Sleep, 52, and her partner, Matt Drain, 54, spoke of their shock at the incident in their North Baddesley bungalow in the early hours of Friday morning.
The man, who had broken through a set of glass doors, was restrained by Matt while Jean and neighbours called the police.
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Officers arrived and detained the man who was taken to hospital with serious injuries.
Their home and furniture was covered in blood from the incident and the couple have had to take HIV tests.
Hampshire and Isle of Wight Constabulary said they received 'multiple calls between 1.11am and 1.30am on 2 June to reports of a break-in' at an address and 'subsequent calls of a man in an address' on the same road.
They said: "Officers attended and conducted an area search before the man was located inside an address being restrained by a resident of the property.
"The man was taken to hospital to be treated for serious injuries suspected to be caused by forcing entry to the address.
"It had been reported that he was armed with a knife however no knife was located."Jean and Matt criticised police for not being able to get through to 999, meaning they had to hang up, and also for taking too long to get to their home.
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In response to this, a spokesperson for Hampshire and Isle of Wight Constabulary confirmed that when the initial call came in at 1.11am, it was graded as a 'grade one' call by call handlers.
This means it is the most urgent type of call, and the target for officers to get there after the call comes in is 15 minutes.
It is understood that the initial call came from a third party rather than Matt and Jean, and when it came in officers were dispatched to the area following initial checks, as the specific details of what had happened were not known.
By the time Matt and Jean tried to call, at 1.21am, officers were already searching the area and arrived eight minutes later, at 1.29am, when they were calling for paramedics to attend.
This was 18 minutes after the initial call came in - three minutes over the recommended target - but police said it included 'the time to conduct initial checks' and 'then dispatching to the location'.
The couple were also critical of police for not coming back to see them until Tuesday, four days after the incident, to take their statement.
In response, a police spokesperson said: "It was arranged whilst officers were on scene that due to rest days officers would visit on [Tuesday] to take a statement.
"It was advised that we would attend this week for a follow-up visit, and this was completed [on Tuesday]."
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